You have the right to return goods within 14 days of receipt for an exchange or refund. Contact us at firstname.lastname@example.org with the details below:
- Order Number
- Artwork title
- Reason for return
We will contact you with instructions how to proceed.
Customers are liable for return delivery costs and required to use a traceable delivery service. The goods must be returned in the condition they arrived following the instructions provided.
Wrap the goods securely in the original packaging.
Send the package to the address supplied in the email.
We will notify you via e-mail when we have processed your return.
We will process and refund all returns within 30 days of receiving the returned goods. Refunds will be made to the payment card (or PayPal) used when placing the order and will exclude any delivery and card processing costs.
Please note your right to return products does not apply to bespoke goods made to your personalised specification. Our returns policy does not affect your statutory rights.